Returns & Exchanges
At Vernal, we want you to love your home as much as we do, which is why we offer a 30-day window to return or exchange any item that doesn't perfectly fit your space. All returned items must be in their original packaging and unused condition to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack with Care
Securely place the items in their original boxes, ensuring all hardware and assembly instructions are included to prevent damage during transit.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your package before dropping it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing